7-ELEVEN Taiwan Offers Refunds for Food Products Linked to Carcinogenic Oil

Taipei City's Department of Legal Affairs announced that 7-ELEVEN Taiwan has initiated a refund process for consumers who purchased fresh food items made with cooking oil found to contain excessive levels of carcinogens. The affected oil was produced by Chung Lien Oil.

Consumers who bought the suspect products between April 13 and April 23 are eligible for refunds starting April 14. For customers who identified themselves as members during checkout, the refund will be automatically credited to their "OPENPOINT APP coin purse." Non-members can claim their refunds at any 7-ELEVEN store from July 15 to August 31 by presenting their paper receipt, cloud invoice, or proof of purchase.

The Taipei City government has called on other major retail chains to implement similar customer-friendly refund procedures. The Department of Legal Affairs had previously convened a meeting with large retailers, strongly urging them to adhere to principles of swift, lenient, generous, and simple refunds. They have formally requested major convenience stores, supermarkets, and hypermarkets to promptly identify any sales of the problematic products, proactively notify affected members, and announce their refund measures.