7-ELEVEN to Refund Potentially Contaminated Food Items

Convenience store giant 7-ELEVEN announced it will cooperate with food company Lien Hwa Foods to process refunds for potentially contaminated fresh food items. The products in question were sold between April 13 and April 23.

The recall stems from a food safety scare involving oil products that were found to exceed carcinogen limits. Taiwan's Food and Drug Administration (FDA) released a list of 232 affected products, many of which are sold in convenience stores.

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We will cooperate with Lien Hwa Foods to process refunds.

For customers who used the uniopen loyalty program during purchase, 7-ELEVEN will automatically refund the amount to their app's digital wallet starting July 14. Those who did not use the loyalty program will need to present their receipts or proof of purchase at any 7-ELEVEN store for a refund between July 15 and August 31. Lien Hwa Foods has also launched a website where consumers can check their receipts for eligible refunds.

7-ELEVEN stated that all affected products have been removed from shelves and that its own fresh food products are compliant with regulations. Meanwhile, rival convenience store chain FamilyMart is still developing its refund mechanism after also removing affected items as a precaution.

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For consumers' rights and convenient processing, we will assist with the refund plan announced by Lien Hwa Foods.