Abia State to launch digital citizens' engagement center, boost network coverage

The Abia State Government is set to launch a new citizens' engagement center aimed at enhancing communication and feedback between the government and residents. This initiative will utilize a technology-driven, real-time system to process inquiries, complaints, and suggestions, ensuring prompt action from relevant ministries, departments, and agencies.

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The center will operate as a robust digital platform, receiving and processing citizens’ inquiries, complaints, suggestions, and feedback, and then forwarding them to relevant ministries, departments, and agencies for prompt action.

Okey Kanu, the Commissioner for Information, explained that the center will function as a robust digital platform. Beyond improving service delivery, it will act as a crucial data hub, supporting evidence-based policymaking and program evaluation across government institutions. This move reflects the administration's commitment to participatory governance and efficient public service.

In parallel, Abia State is forging a strategic partnership with MTN Nigeria to expand network coverage. The goal is to achieve 100% voice and data network coverage across the entire state within eight to 10 weeks. This project is expected to significantly boost social and financial inclusion, as well as improve access to essential services like healthcare, education, and security.

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The first phase of the project, which targets full coverage, is expected to be completed within eight to 10 weeks.

Gerald Ilukwe, the Chief Information Officer to the Governor, clarified that the citizens' engagement center will not be a physical office but a contact platform accessible via phone, email, and WhatsApp. This approach mirrors modern customer service models, allowing residents to interact with the government digitally, thereby deepening transparency and responsiveness.

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The citizens’ engagement centre would not be a physical walk-in office but a contact platform that allows citizens to interact with the government via telephone calls, email, WhatsApp, and other digital channels.