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🇵🇦 Panama /Economy & Trade

Acodeco and Telecom Operators Seek Agreements to Prevent Improper Charges

From TVN Panamá · () Spanish

Translated from Spanish and summarized by DistantNews. Read the original for the full story.

At a glance

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  • Panama's consumer protection agency (Acodeco) is negotiating with telecom operators to prevent improper charges to consumers.
  • The agency aims to ensure phone companies offer a wider variety of plans tailored to users' needs and budgets.
  • Acodeco is working with the National Public Services Authority (ASEP) to resolve billing and contract issues through dialogue.

Panama's consumer protection authority, Acodeco, is actively engaged in discussions with telecommunications operators and the National Public Services Authority (ASEP). The primary goal is to prevent consumers from incurring charges that deviate from their originally signed contracts.

Ramón Abadi Balid, the administrator of Acodeco, reported that telephone companies are currently not applying charges that were previously disputed. Meanwhile, dialogue and analysis sessions continue among all involved parties. Balid explained that Acodeco has urged the operators to broaden their range of available plans.

This push for more diverse plans aims to allow users to select options that better align with their specific needs and financial capabilities. "What we have demanded is that they expand the variety of plans so that consumers can choose options that better suit their needs and economic possibilities," Balid stated.

What we have demanded is that they expand the variety of plans so that consumers can choose options that better suit their needs and economic possibilities.

· Ramón Abadi BalidThe administrator of Acodeco explaining the agency's demand for a wider range of phone plans.

The initiative seeks to foster a more competitive market with varied offerings, including different benefits, price points, and services. Customers should be able to choose plans that offer the best value in terms of data and cost. Acodeco also stressed the importance of clear and timely communication to consumers regarding any modifications or adjustments to service rates, thereby avoiding unexpected charges or billing confusion.

Balid emphasized that Acodeco is coordinating efforts with ASEP and the telecom companies to reach mutually beneficial agreements for users, without resorting to more severe legal measures. "We want to resolve this situation through dialogue and understanding, but at the same time, we will defend and guarantee the rights of consumers," he affirmed.

Finally, Acodeco reiterated its commitment to monitoring compliance with consumer protection regulations. The agency encouraged citizens to report any irregularities concerning billing, contracts, or telecommunications services.

We want to resolve this situation through dialogue and understanding, but at the same time, we will defend and guarantee the rights of consumers.

· Ramón Abadi BalidAcodeco's administrator emphasizing the agency's approach to resolving disputes with telecom companies.
About this summary

Originally published by TVN Panamá in Spanish. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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