Affected by contaminated oil, renowned oil factory apologizes first, offers full refunds, wins praise

Yichang Oil Factory, a respected traditional oil producer in Yunlin County's Beigang Township, is grappling with the fallout from a food safety scandal. The factory's "sesame oil monkey head mushroom" product has been found to contain problematic salad oil, leading to a wave of consumer concern.

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I apologize to everyone here. We were notified by the processing plant on the 7th that our 'sesame oil monkey head mushroom' product, with an expiration date of 'November 24, 2027,' produced in June, used recently problematic salad oil. So, I apologize to everyone.

Despite being a downstream victim in this contamination incident, the factory's second-generation owner, Cai Meng-zhang, took immediate responsibility. He issued a public apology via the company's Threads account, expressing deep regret for the issue. Cai explained that the factory was initially unaware of the problem because their supplier had only informed them that the product used black sesame oil and coconut oil, not soybean oil.

Cai clarified that the contaminated salad oil constituted only about 0.7% of the "sesame oil monkey head mushroom" product's total weight, primarily used for stir-frying ginger during the initial production stage. He assured customers that the black sesame oil used in the product is 100% pure and produced in-house by Yichang Oil Factory, urging them not to worry about the sesame oil component. The affected batch has a "best before" date of November 24, 2027.

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This is the kind of business I would really want to support, to let it thrive and prosper, and have abundant wealth.

In response to the contamination, Yichang Oil Factory has removed the affected product from its stores, website, and e-commerce platforms, and initiated a full refund and return process for consumers who purchased the problematic batch. This proactive and transparent approach has garnered significant praise online, with tens of thousands of likes on their apology post. Prominent media personality Huang Chih-hsien lauded the company, stating it's the kind of business she would "want to support to thrive and prosper."

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Yichang Oil Factory, I remember you. You are the first manufacturer I've seen apologize and handle returns. When I buy related oils in the future, your company's products will be my first choice.