AI integration at SAESL hinges on human skills, training

Singapore Aero Engine Services (SAESL) is equipping its employees with the skills to effectively use artificial intelligence, recognizing that human judgment and adaptability are crucial for maximizing the value of digital tools. The company, a joint venture between Rolls-Royce Plc and SIA Engineering Company, provides engine overhaul and component repair services.

“

It is critical to build resilience and agility in our workforce so that we can adapt quickly, streamline processes and continue delivering world-class service to our customers.

SAESL's vice president of human resources, Rose Chew, emphasized that building a future-ready workforce involves more than just adopting new technology. "It is critical to build resilience and agility in our workforce so that we can adapt quickly, streamline processes and continue delivering world-class service to our customers," she stated. Chew highlighted that human capabilities serve as the essential link between technology and tangible impact. While AI can automate tasks and offer insights, it is critical thinking, problem-solving, and collaboration that empower employees to interpret these insights, make informed decisions, and apply them effectively.

To achieve this, SAESL collaborated with NTUC LearningHub, a long-standing training partner, to deliver specialized courses. These include "Fundamentals of AI Applications in Industrial Automation" and "Design Thinking Fundamentals." Chew praised NTUC LearningHub for its ability to co-design programs tailored to SAESL's specific business needs, ensuring training is practical, relevant, and immediately applicable to daily work. SAESL employees have also gained hands-on experience with AI applications through an AI experiential space.

“

Human capabilities are the bridge between technology and impact. AI can automate tasks and provide insights, but it is critical thinking, problem-solving and collaboration that allow employees to interpret those insights, make sound decisions and apply them meaningfully.

The training initiative has fostered a greater sense of ownership among SAESL employees regarding change. Staff are reportedly more confident in identifying process improvements, experimenting with new ideas, and leveraging digital tools to address operational challenges. This cultural shift is cultivating a mindset of continuous improvement throughout the organization, with employees increasingly approaching challenges from a user-centric perspective and exploring solutions that enhance efficiency.

“

What sets it apart is its ability to co-design programmes tailored to our business needs. Beyond standard courses, NTUC LearningHub takes the time to understand our strategy and transformation roadmap, and ensure that training is practical, relevant and immediately applicable to daily work.