AI or Doctors? 80% of Chileans Seek Health Information Online, But Doctors Remain the 'King' of Trust | Cooperativa (CL)

Technology's pervasive influence has reached a critical point in healthcare, with a significant majority of Chileans turning to the internet for health information. A recent study by the World Internet Project (WIP) in Chile, led by academic Sergio Godoy, reveals that while digital diagnostic tools are readily accessible, professional human judgment remains the primary source of trust for patients.

The survey found that nearly 80% of the population uses search engines for health-related queries, and a substantial 33% consult artificial intelligence or chatbots. However, Godoy noted a concern that a significant minority might be relying exclusively on professionally unsupported sources, potentially leading to misinformation.

Chile demonstrates a notable level of "digital literacy", the ability to effectively search for and critically evaluate information, comparable to developed nations. This suggests that while Chileans are actively engaging with digital health resources, they generally possess the skills to discern credible information. The research underscores the ongoing tension between the convenience of digital health information and the enduring importance of professional medical expertise.