Airport Railroad deploys engineers to check cabin temperatures amid rising complaints

Airport Railroad is taking proactive steps to improve passenger comfort by deploying engineers into train cabins to assess and address complaints related to cooling and heating systems. This initiative comes in response to a significant increase in temperature-related grievances.

Data analysis revealed a sharp rise in complaints during the second quarter, with 761 reported cases, nearly double the previous year. A substantial 65% of these complaints specifically mentioned the cabins being too hot. To gather firsthand data, engineers rode general trains during the morning commute on June 28th, focusing on the busy Gyeyang Station to Gimpo Airport Station route.

These engineers examined the perceived temperature in different cars, considering passenger density and cabin location. They also assisted with boarding order at Gyeyang Station. While most complaints centered on heat, particularly during morning commutes towards Seoul and evening commutes towards Incheon, some passengers also reported feeling too cold. Airport Railroad plans to adjust operations considering external temperatures and passenger loads to mitigate these issues.