Almost 70% of Israel's public services are digitalized, National Digital Network report reveals

A new report from the National Digital Network reveals that approximately 65% of public services provided by Israel's state agencies have been digitized. The report, submitted to the Knesset, mapped a total of 4,562 public services offered by various government ministries, support units, corporations, and authorities across the country.

Despite this progress, the report indicates that significant work remains, particularly concerning digital accessibility. It notes that 116 services, which were legally required to be digitized, are still pending implementation. Additionally, 138 services that are not yet fully digitized can still be accessed via email.

The digitalization effort has seen varying levels of engagement from local authorities. According to the report, 70 local authorities, representing 27% of the total, have requested assistance from the National Digital Network to digitize their services. Notably, more than half of these are from low socioeconomic clusters, and about 30% are from the non-Jewish sector, highlighting a need for targeted support.

The report also categorized the intended users of these services: 1,940 are for physical residents, 1,721 are exclusively for businesses or organizations, and 889 serve both citizens and businesses. Common digitized services include renewing driver's licenses, applying for identity cards, obtaining disability certificates, and registering for daycare.