Artificial Intelligence Roadmap for Each Government Institution Recommended in Oman

A training program in Salalah, Oman, organized by ITHCA Group of Oman Investment Authority in collaboration with the Ministry of Transport, Communications and Information Technology and the Dhofar Governorate, concluded with a key recommendation: each government institution should prepare an artificial intelligence roadmap.

This roadmap is intended to define institutional priorities, identify available opportunities, and specify areas for utilizing AI technologies. It should also establish clear executive phases for implementation. The program, which targeted leaders, decision-makers, digital transformation and IT teams, and data scientists, emphasized the critical need to transition from the current stage of AI awareness to active application.

Participants were urged to convert ideas and outputs into practical initiatives and use cases within their work environments. This involves identifying high-priority, implementable initiatives, clearly defining the problems they address, their expected added value, and the specific entity responsible for their execution. The recommendations also called for the formation of specialized AI teams or focal points within government institutions to oversee these initiatives, explore new opportunities, support employees, and coordinate with relevant authorities.

Furthermore, the program stressed the importance of promoting the responsible and safe use of AI. This includes ensuring respect for data protection, privacy, cybersecurity, and governance, thereby guaranteeing the reliable deployment of these advanced technologies. Building an institutional culture that supports innovation and AI was also highlighted, encouraging employees to propose ideas, test new solutions, and engage in continuous learning. The impact of AI initiatives should be measured through clear key performance indicators, such as reductions in time, improvements in efficiency, enhanced service quality, and cost savings.