AXA Mansard Unveils Digital Motor Insurance Inspection Process in Nigeria

AXA Mansard Insurance has introduced a digital motor insurance inspection process in Nigeria, leveraging technology to streamline how customers initiate comprehensive policies, renew existing ones, and undergo claims assessments. Customers can now complete required vehicle inspections by simply submitting photographs of their vehicles using their smartphones.

The new feature, powered by insurance technology provider Curacel, automates the review of submitted images and generates inspection reports. These reports are then integrated into AXA Mansard’s existing underwriting and claims workflows. This move underscores AXA's dedication to enhancing customer experience through digitization, making insurance processes more accessible and efficient.

Chizuru Nwankwonta, Chief Technology Officer at AXA Mansard Insurance, highlighted the company's continuous effort to introduce solutions that expedite insurance procedures. "This digital inspection option reduces the need for physical assessments and offers customers more flexibility in how they complete key steps in their motor insurance journey," Nwankwonta stated. The collaboration with Curacel exemplifies AXA Mansard’s strategy of partnering with external tech firms for specific operational modules.

The digital inspection process is now operational across Nigeria. Customers can access this feature through designated digital channels, including AXA Mansard’s customer platforms and specific links provided during the motor insurance onboarding process. This initiative aims to provide greater convenience and reduce the time and effort previously required for physical vehicle inspections.

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At AXA Mansard, we continue to introduce solutions that make insurance processes easier and faster. This digital inspection option reduces the need for physical assessments and offers customers more flexibility in how they complete key steps in their motor insurance journey.