Bank apologizes to Colo Colo over contribution payment issue

Scotiabank has issued an apology to Blanco y Negro, the company overseeing the Chilean football club Colo Colo, following a technological incident that disrupted the payment of essential contributions. The bank acknowledged that an internal technical issue on July 7 temporarily affected the processing of certain transactions.

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During that date, an internal technological incident occurred that temporarily affected the processing of some transactions.

According to a letter obtained by Cooperativa Deportes, the bank stated that the system displayed a 'Bank Rejection' message when the payment was attempted. This error prevented the transaction from being completed correctly and led to the payment not being recognized as pending, resulting in its execution at a later time.

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As a consequence of the above, at the time of attempting to make the payment, the system displayed the message 'Bank Rejection', preventing its correct execution.

The bank understands that this situation may have caused confusion regarding the status of the operation. The documentation will be submitted to the ANFP's Patrimonial Tribunal, which holds the authority to impose sporting sanctions on teams that fail to meet their obligations.

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We understand that this situation may have generated confusion regarding the status of the operation, which led to the payment not being noticed as pending and consequently being executed later.