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Beard Papa's Faces Food Safety Crisis! Customer Finds Fly in Sugar Shaker, Company's Response Angers Netizens

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

News Named sources Outcome reported
  • A customer found a large fly trapped in a sugar shaker at a Beard Papa's store in Global Mall Zhonghe, Taiwan.
  • The incident sparked outrage online, with many criticizing the company's response.
  • The store has temporarily closed for cleaning and disinfection, and the company is offering refunds to affected customers.

A food safety crisis has emerged at the popular Japanese cream puff chain Beard Papa's, following a customer's disturbing discovery at its Global Mall Zhonghe store in Taiwan.

Hello, I am the official Beard Papa's editor. Thank you for your reminder and feedback! Regarding the situation you mentioned, we have immediately stopped using this batch of sugar powder and are simultaneously conducting internal verification and follow-up processing to ensure product quality and consumer peace of mind. If you have any doubts about this product, you are welcome to contact us through the customer feedback form on the official website, or by private messaging our SNS editor, and we will arrange for a dedicated person to assist in understanding and providing follow-up services. Thank you for your reminder, your feedback is very important to us, and we will continue to strengthen quality management at the store level.

— Beard Papa's Official EditorThe company's initial response to the customer's complaint on social media.

A video shared on social media platform Threads showed a large fly trapped within a sugar shaker's mesh screen. The customer expressed disgust, warning others to avoid the store's sugar powder. The incident quickly drew widespread criticism online, with many users expressing anger at the company's handling of the situation.

Why do consumers have to fill it out themselves, what are you doing?

— NetizenA common reaction from netizens criticizing the company's request for customers to fill out a feedback form.

In response, the affected store has temporarily suspended operations for thorough cleaning and disinfection. Beard Papa's issued a statement acknowledging the incident and offering full refunds to customers who made purchases at the Zhonghe store on June 18. However, the company's initial response, which involved asking customers to fill out a feedback form, was met with further backlash, with many deeming it "passive" and suggesting direct reporting to health authorities.

Such a passive response. Who knows how many have been sold.

— NetizenA netizen's criticism of the company's response to the food safety incident.

Online commenters have expressed strong dissatisfaction, questioning the company's hygiene standards and the effectiveness of their response. Many are calling for a more comprehensive recall and refund process, and some have vowed to boycott the chain.

Is even the reply robotic? It seems we need to think twice before consuming here.

— NetizenA netizen expressing doubt about the company's sincerity and hygiene standards.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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