Bishkek Warns Over 6,500 Customers of Electricity Disconnection Due to Debt

As 24.kg, we are reporting on an impending measure by Bishkek Electric Networks (BEN) that will affect a significant number of residents in the capital. The utility company has issued a stern warning: over 6,500 subscribers who have fallen behind on their electricity payments will face automatic, remote disconnection of their power supply.

This measure, set to take place on the night of May 25th, utilizes the advanced capabilities of smart meters. These devices will automatically cut off electricity to households with outstanding debts, a move BEN hopes will encourage timely payments and ensure the financial stability of the network. The company emphasizes that this is a necessary step to maintain service reliability and prevent further accumulation of debt.

BEN is urging all residents to check their balances and settle their accounts promptly to avoid the inconvenience and potential disruptions that come with a power outage. They have provided several convenient methods for customers to manage their accounts. These include checking their balance via the "Subscriber Balance" section on the BEN official website, using the "My Light" mobile application available on both Play Market and App Store, or contacting their 24/7 call center at 105, which also includes a WhatsApp service.

For payment, BEN has partnered with various platforms, including Quickpay, Pay24, UMAI, KICB, Megacom, "O!", and "Onoi" terminals, as well as e-wallets like "Mbank," MegaPay, and "Elsom." The company assures that all payments are registered in real-time. From our perspective at 24.kg, while such disconnections are often unpopular, they represent a critical effort by the utility provider to manage its operations effectively and ensure fair contribution from all users towards the cost of electricity.