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🇻🇪 Venezuela /Disasters & Emergencies

Cashea waives late fees for Venezuelan customers affected by earthquake until June 30

From El Nacional · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Named sources New plan
  • Cashea, a consumer credit platform in Venezuela, will waive late payment fees for users between June 23 and June 30.
  • This measure is a response to the recent earthquakes that caused widespread damage and disruption.
  • The company aims to support its users during the emergency, assuring them that their credit points and levels will not be affected.

Cashea, a popular consumer credit platform in Venezuela, has announced it will exempt customers from late payment charges for obligations due between June 23 and June 30. This decision comes as a gesture of support following the devastating earthquakes that struck the country on June 24, causing significant damage and disrupting daily life.

We sincerely hope you and your family are well. In these moments, our priority is your well-being and accompanying you.

— CasheaA message from the company to its clients acknowledging the emergency situation.

During this period, users will not incur reactivation charges, nor will they lose accumulated points or their credit level. Cashea, which offers an alternative to scarce bank credit in Venezuela, reported having over eight million subscribed users, 3,500 affiliated businesses, and more than 300 partners.

Please, I ask you from my heart, I am at level 6 and I have never had any late payments with you @somoscashea, we need a few days' grace on the installments, we are going through so many things right now.

— ClientA plea on social media requesting payment flexibility due to the earthquake's impact.

"We sincerely hope you and your family are well. In these moments, our priority is your well-being and accompanying you," Cashea stated in a message to its clients, acknowledging the difficult circumstances many are facing.

EXONERATE ALL AFFECTED PEOPLE, LA GUAIRA AND CARACAS!

— ClientAn urgent demand for fee waivers for those affected by the earthquake.

The company's move appears to be a direct response to numerous pleas from customers on social media. Users expressed their struggles in meeting payment deadlines due to the earthquake's impact, with many requesting extensions. One client wrote on Instagram, "Please, I ask you from my heart, I am at level 6 and I have never had any late payments with you @somoscashea, we need a few days' grace on the installments, we are going through so many things right now." Another client urgently requested, "EXONERATE ALL AFFECTED PEOPLE, LA GUAIRA AND CARACAS!" while another pleaded, "Can you please give more time to pay the installments my dad is still missing and we haven't had the presence of mind to pay."

Can you please give more time to pay the installments my dad is still missing and we haven't had the presence of mind to pay.

— ClientExpressing personal hardship and inability to meet payment deadlines following the disaster.
DistantNews Editorial

Originally published by El Nacional in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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