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ChannelTalk Proves Customer-Centric Strategy in Japanese Market
🇰🇷 South Korea /Economy & Trade

ChannelTalk Proves Customer-Centric Strategy in Japanese Market

From Dong-A Ilbo · () Korean

Translated from Korean, summarized and contextualized by DistantNews.

At a glance

News Named sources Outcome reported
  • ChannelTalk, an all-in-one AI messenger, held its 'ChannelCon Japan 2026' event in Tokyo, celebrating 11 years of its Japanese operations.
  • The company showcased its customer-centric strategy, emphasizing its evolution into a business intelligence platform with AI agents like 'ALF' and 'CoS'.
  • ChannelTalk aims to solve communication issues and strengthen relationships between customers and businesses, a strategy expected to shine further in the AI era.

Channel Corporation, the provider of the all-in-one AI messenger 'ChannelTalk,' successfully concluded its 'ChannelCon Japan 2026' event in Tokyo. The event marked the 11th anniversary of ChannelTalk's establishment in Japan, drawing over 500 attendees, including Japanese clients and industry professionals.

The essence of business is ultimately the customer. ChannelTalk started with the philosophy of helping anyone manage customers easily.

— Choi Jae-yong, Country Manager for ChannelTalk JapanAt a press conference before ChannelCon Japan 2026, discussing the company's founding principles.

During a press conference preceding the event, executives shared insights into the company's journey and future vision. Choi Jae-yong, Country Manager for ChannelTalk Japan, Kim Jae-hong, Chief Revenue Officer (CRO) for ChannelTalk Korea, and Lee Kyung-hoon, Chief AI Officer for ChannelTalk Korea, were among those present.

ChannelTalk's customer-centric strategy will shine even brighter in the AI era.

— Company Executive (implied)During the press conference, highlighting the relevance of their strategy with AI advancements.

The company highlighted its core philosophy: "The essence of business is ultimately the customer. ChannelTalk started with the philosophy of helping anyone manage customers easily." This customer-centric approach is seen as increasingly valuable in the age of AI.

Through the AI agent 'ALF' and the AI executive assistant 'CoS,' ChannelTalk is evolving beyond a messenger into a business intelligence (BI) platform.

— Company Executive (implied)Describing the company's technological evolution and platform expansion.

ChannelTalk is evolving beyond a simple messenger service into a comprehensive business intelligence (BI) platform. This transformation is driven by the introduction of AI agents such as 'ALF' and the upcoming AI executive assistant, 'CoS.' The ultimate goal is to resolve communication challenges and foster stronger relationships between businesses and their customers.

Ultimately, ChannelTalk aims to solve communication problems between customers and businesses and strengthen relationships.

— Company Executive (implied)Stating the company's overarching mission and goals.
DistantNews Editorial

Originally published by Dong-A Ilbo in Korean. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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