Chilean power company CGE activates emergency plan for approaching storm system

Chilean electricity provider CGE has activated its operational preventative action plan in anticipation of a frontal system forecast to impact the Metropolitan Region. The system is expected to bring rain and wind, potentially causing disruptions to electricity supply across the 19 municipalities CGE serves, which encompass over 611,000 customers.

The plan includes measures such as preparing operational centers and deploying specialized emergency response brigades (SAE) and home care teams. These preparations aim to expedite the response to any power supply interruptions that may occur, primarily due to high winds or falling trees and branches impacting the electrical grid.

CGE is also mobilizing heavy brigades dedicated to repairing damaged infrastructure, such as power poles and lines. The company has increased the number of emergency response brigades to be deployed in the affected areas, totaling 50 brigades on the ground, supported by technical and operational staff. Additionally, personnel will bolster customer support through the Call Center, operational centers, and 24/7 coordination teams managing the increased resources.

To ensure efficient customer service, CGE has reinforced its contact channels and service platforms. Customers experiencing supply interruptions can report them via the free customer hotline 800 800 767, WhatsApp at +56 9 8956 8479, the mobile application "1clickCGE," or the company's website, www.cge.cl. CGE has the capacity to increase its technical and human resources five to seven times beyond normal operational levels if required to manage emergencies around the clock.