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๐Ÿ‡น๐Ÿ‡ผ Taiwan /Culture & Society

Chinese airline serves expired noodles during four-hour flight delay

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Outcome reported
  • A flight from Urumqi to Chengdu operated by China's Suparna Airlines was delayed by over four hours.
  • During the delay, passengers were given instant noodles that had expired nearly a month prior.
  • The airline has apologized, recalled the expired food, and offered compensation to affected passengers.

Passengers on a Suparna Airlines flight from Urumqi to Chengdu experienced a frustrating delay of over four hours on August 1st. Adding insult to injury, the airline distributed expired instant noodles to passengers waiting to depart.

Video footage shared on social media showed passengers expressing outrage after discovering the noodles had an expiration date nearly a month earlier. The incident sparked widespread criticism online, with many questioning the airline's internal management and service standards.

Some passengers were seen confronting airline staff, with one individual reportedly throwing the expired noodles on the ground and kicking them in anger. The airline acknowledged the issue, stating that the expired food was provided by a ground handling agent. Suparna Airlines has since apologized for the incident and confirmed that all expired noodles were recalled and that no passengers consumed them.

To compensate for the inconvenience, the airline is providing each affected passenger with 200 Chinese Yuan (approximately $28 USD). This incident has drawn further attention to service quality issues within China's aviation sector, following other recent reports of passenger dissatisfaction.

The airline responded that after discovering the problem with the food, all expired instant noodles were recalled, and no passengers consumed them. The airline subsequently apologized and compensated each passenger with 200 yuan.

โ€” Suparna AirlinesOfficial response to the incident.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.