Cineplexx Forces Password Reset While Denying a Data Breach

Cineplexx customers opened their inboxes to find an unexpected message: their passwords had been reset “to protect your customer account as a precaution.”

The cinema chain said the measure followed increased visitor numbers, driven by blockbusters such as Spider-Man. More customers had contacted support after forgetting their passwords, Cineplexx said, and the company reset passwords as a precaution.

Customers who wanted to regain access were told to use the “forgot password” function in the Cineplexx app or on the website.

The sudden reset unsettled many recipients. Some suspected that the company had suffered a cyberattack or data breach. Cineplexx rejected that interpretation and said the action resulted from the rise in support requests.