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🇪🇨 Ecuador /Technology

Claro reports partial disruption to services in Ecuador

From El Comercio · () Spanish

Translated from Spanish and summarized by DistantNews. Read the original for the full story.

At a glance

News Official statement Ongoing story
  • Claro said it experienced a partial disruption to its telecommunications services in Ecuador on September 6, 2026, while technicians worked on a progressive recovery.
  • Users in Quito, Guayaquil, Cuenca and other areas reported lost mobile signals, internet problems and difficulties making calls.
  • Claro warned that temporary interruptions could continue in some transactions, applications and customer-service channels, but did not explain the cause or give a full restoration time.

Claro reported a partial disruption to its services in Ecuador on Sunday, September 6, 2026, after users across the country reported problems with mobile signals, internet access and calls.

The reports came from Quito, Guayaquil, Cuenca and other locations. Some users said they had gone for about two hours without service in large parts of the country.

Claro said its technical team was working continuously and that services were recovering progressively. The company warned that some customers could still face temporary interruptions in certain transactions, applications and customer-service channels during the normalization process.

The operator apologized for the inconvenience but did not specify what caused the disruption, which areas were affected in full, or when service would be completely restored.

About this summary

Originally published by El Comercio in Spanish. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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