Club Med unveils resort behind-the-scenes documentary

Club Med is offering a glimpse into the intricate world of resort operations with its new documentary series, 'Dream Makers.' The four-part series, each episode running 30 minutes, delves into the processes that bring a Club Med vacation to life, from the initial stages of space development to the final delivery of customer service.

Directed by French documentarian Aurelie Coundou, the series was filmed across six global locations. It focuses on the rigorous selection and training of Club Med's unique resort managers, known as 'G.Os' (Gentil Organisateurs), and the development of new resort properties. The 'G.O' role is crucial, overseeing resort operations and customer service while acting as a liaison between local staff and guests.

The first episode introduces the journey of candidates undergoing a month of intensive training and evaluation. Subsequent episodes shift focus to the construction of a new resort in South Africa and the renovation of a property in Punta Cana. The series culminates with the final selection results and the first steps of the newly appointed G.Os in their new roles, emphasizing that a perfect vacation is crafted by the people who prepare it, not just the scenery.

“

A vacation is not completed by beautiful scenery alone, but by the efforts of the people who prepare it for the customers.

This initiative comes as Club Med was recently named by Time magazine in its "100 Most Influential Companies of 2026" list, specifically in the innovation category. Club Med was the only hotel and resort brand to be included, recognized for expanding its all-inclusive model to encompass beach resorts, ski destinations, and adventure packages into a premium travel experience. The company, founded in 1950, currently operates about 70 resorts worldwide, welcoming approximately 1.5 million guests annually.

Club Med plans to apply the operational and development strategies showcased in 'Dream Makers' to its upcoming resorts, including new properties in Kota Kinabalu, Malaysia, Manado, Indonesia, and Koh Samui, Thailand. A spokesperson for Club Med stated that the documentary aims to provide a clearer understanding of the resort experience the company strives to deliver, highlighting the dedication of its staff in creating memorable holidays.

“

Through this documentary, you will be able to more easily understand the resort experience that Club Med pursues.