Coupang data leak victims' collective dispute resolution resumes after record fine

The collective dispute resolution process for victims of Coupang's massive personal information leak has been reactivated. This move comes after the Personal Information Protection Commission (PIPC) imposed a record-breaking fine of 624.7 billion won (approximately $450 million) on the e-commerce giant for the data breach. The Dispute Mediation Committee for Personal Information has merged two previous applications, involving 50 and 1,626 claimants respectively, and is now accepting additional participants.

Victims who were notified of the data leak after November 29, 2025, are eligible to join the collective mediation. However, individuals who have already reached a settlement with Coupang or are involved in other ongoing dispute resolution or civil litigation processes regarding the same issue are excluded. The committee has provided application forms and instructions on its website, with submissions accepted via email or postal mail.

Following the application period, the committee will review eligibility and notify applicants within 10 days. A resolution plan is expected to be formulated within 60 days after the application deadline. The mediation will only be considered successful if all parties involved accept the proposed resolution. The committee chairman expressed commitment to a swift and fair process to protect the rights and interests of data subjects and ensure effective damage relief.

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As the PIPC's proceedings regarding Coupang have concluded, we will actively pursue the necessary procedures to establish a swift and fair resolution plan, ensuring the protection of data subjects' rights and effective damage relief.