Customer Criticizes Popular Seguros for Lack of Transparency and Inefficiency

A customer has voiced strong dissatisfaction with Popular Seguros, alleging inefficiency and a lack of transparency in handling a vehicle insurance policy change. The customer initiated a request to switch insurers a month and a half before their current policy with Popular Seguros was due to expire.

However, instead of processing the change, the company reportedly continued the existing insurance while simultaneously applying the new one. This dual charging prompted an immediate complaint from the customer. Popular Seguros informed the customer that the review of this issue would take four months.

Following the lengthy waiting period and persistent follow-ups, the customer was summoned to a branch office. There, they were informed that they would need to pay an additional difference and that the insurance review could not be provided. The customer expressed frustration, questioning whether they would have to wait another four months for a new study, highlighting a perceived lack of clear communication and resolution from the insurance provider.