Customer Says She Swallowed Glass Fragment in Salad, Claims Owner Shouted, “Did I Put It There on Purpose?”

A customer who found a roughly 1-centimeter piece of glass in a salad said she had nearly swallowed it and had already ingested smaller fragments. She later spent several days visiting a hospital for examinations after doctors said the glass could have entered her body.

The incident began over lunch at a salad franchise store in Pangyo. The customer, identified only as A, said she contacted the store after discovering the glass, but staff directed her to the headquarters. She said the food, however, had been prepared at the Pangyo branch.

A said headquarters then told her to communicate with the store owner. She claimed the business called her dozens of times over three days and eventually said it would process the matter through insurance. She said the company still did not offer what she considered a proper apology.

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Did I put it there on purpose?

According to A, a female store owner became angry during their final phone call and shouted, “Did I put it there on purpose?” A said the business initially appeared to deny responsibility, then agreed to file an insurance claim after five days. She also said the store did not show her its CCTV footage, although she believed staff had reviewed it and concluded that the store was at fault.

A said doctors told her she might need an MRI because complications could emerge later. She questioned whether a large franchise with dozens of Seoul-area stores should respond by sending only an insurance claim number while shifting responsibility to the customer. She posted the account online to warn others against using the Pangyo branch and to prevent similar incidents.

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I almost swallowed it, and I had already swallowed the small fragments.