Danish Blind Society to complain over inaccessible train station ticket machines

The Danish Blind Society intends to file a complaint with the Danish Business Authority and the Danish Transport Agency regarding new ticket machines being installed at train stations. These machines, which replace the now-defunct physical travel card, operate without sound and rely solely on touchscreens.

Jesper Holten, the deputy chairman of the Danish Blind Society, expressed frustration, stating, "This means I have no chance of checking my children in, because I don't know where to press on the screen to do it." The society believes these new machines fail to comply with the accessibility law, as they do not cater to the needs of visually impaired travelers.

Rejsekort & Rejseplan, the company responsible for the machines, acknowledged the criticism and stated that they are working on potential solutions, including the possibility of introducing sound features to the new machines. "We will work on that. We will look at how we should interpret this legislation, and it is a process we are undertaking together with the Danish Blind Society," said customer director Jens Willard.

The company also noted that fewer of these new basiskort (basic card) machines have been installed compared to the older, audible ticket machines. The physical travel card was phased out nationwide on Monday.