Danish Data Agency Clears Rejsekort App's Data Collection

Denmark's Data Protection Agency has concluded that there are insufficient grounds to criticize the Rejsekort app's collection of personal data. The investigation, which began in the summer of 2024, focused on how the company behind the app gathered and processed user location information. The Rejsekort app uses physical location tracking to calculate ticket prices. However, the agency noted that users who forget to check out and have not enabled automatic functions risk continued tracking after their journey concludes.

This data collection could potentially include sensitive personal information, the Data Protection Agency pointed out. Examples include a user visiting a church, receiving medical treatment, or attending a trade union meeting after their trip. Rejsekort & Rejseplan A/S, the company operating the Rejsekort and its app, stated that it is crucial for new digital solutions to undergo thorough review and assessment.

"For travelers, it is about trust. They must be able to be confident that their information is handled responsibly and securely," said Jens Willars, the company's customer director, in a press release. The Rejsekort app boasts 3.6 million users and was launched in April 2024. Initially available to a limited user group, it opened to all individuals over 18 years old in September of the same year.

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For travelers, it is about trust. They must be able to be confident that their information is handled responsibly and securely.