Delivery Company Reverses Service Cuts to Regional Tasmania After Resident Complaints

Team Global Express has reversed its decision to halt delivery services to parts of regional Tasmania, following significant complaints from residents who were forced to travel hours to collect their parcels. The company had previously stopped delivering online orders to numerous towns, including Miena, Waddamana, and Colebrook, informing customers they had seven days to pick up their packages from a depot located at Hobart Airport.

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Ms Holgate confirmed that Team Global Express has reversed their decision to stop delivering to large parts of central Tasmania.

Residents expressed frustration, highlighting that they had paid for a door-to-door delivery service but were instead required to undertake lengthy journeys. Michael Walls, a resident of Miena, told the ABC that he was unwilling to make a four-hour round trip to collect his packages. His complaint prompted the executive chair of Team Global Express, Christine Holgate, to visit Tasmania.

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Team Global Express will now resume [delivering] to all areas they previously cancelled.

During her visit to Miena, Holgate met with Michael Walls and confirmed that the company would reinstate deliveries to all previously cancelled areas. She issued an apology to customers for the decision, attributing it to a local Tasmanian management choice that was not initially known by the national office. Holgate also clarified that the service suspension was not due to driver health and safety concerns, as initially suggested, but rather a cost-saving measure.

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She also acknowledged the decision was not taken due to concerns for driver health and safety, as earlier indicated, but rather a cost-saving exercise.

A company spokesperson echoed Holgate's sentiments, expressing gratitude to Michael Walls for raising the issue and acknowledging the importance of the matter after listening to local feedback and internal discussions. The Tasmanian government welcomed the reversal, with Consumer Affairs Minister Guy Barnett stating it was a positive outcome for those living and working in rural and regional Tasmania, emphasizing the necessity of reliable freight and parcel delivery services for these communities.

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Christine is very grateful to Michael for raising the matter.