Denmark moves over 32,000 electricity customers amid supplier failures

Energinet is facilitating the transfer of over 32,000 electricity customers to new suppliers following the termination of agreements with several problematic energy traders. The affected customers were previously supplied by Velkommen A/S, Nettopower ApS, Power Fuel A/S, and Vedvarende A/S.

The energy traders are losing their right to supply electricity after being involved in multiple cases of non-compliance. Nettopower and Velkommen A/S, in particular, faced intensified scrutiny over suspicions of violating regulations regarding final settlements and the repayment of customer credits. Both companies were subsequently placed under quarantine by the Danish Energy Agency (Forsyningstilsynet).

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But there is no way around it. And of course, there is no room in the Danish electricity market for companies that repeatedly breach their agreements and cheat their customers.

Minister of Climate, Energy, and Utilities Samira Nawa described the mass customer transfer as "violent" but unavoidable. She emphasized that the Danish electricity market has no room for companies that repeatedly default on their agreements and defraud their customers. "I see this as a clear signal to all energy companies: Honor your agreements and treat your customers properly. Otherwise, there will be consequences," Nawa stated.

The transfer of customers is set to occur on June 30, 2026. The Danish Energy Agency had previously conducted targeted inspections of the companies after receiving numerous consumer complaints. These inspections revealed that the companies were consistently slow in repaying customer credits. For instance, Velkommen A/S had delayed payments in at least 3,192 out of 3,470 cases, and Nettopower in 2,969 out of 3,003 cases.

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I see this as a clear signal to all energy companies: Honor your agreements and treat your customers properly. Otherwise, there will be consequences.