Dongsan Hospital Ranks First Nationally in Patient Experience Evaluation

Keimyung University Dongsan Hospital has achieved the top national ranking in patient experience evaluations, surpassing major metropolitan hospitals. The hospital secured first place with a total score of 96.55 out of 376 institutions in the 5th Patient Experience Evaluation, as announced by the Health Insurance Review and Assessment Service.

This achievement marks the second consecutive year Dongsan Hospital has held the top spot, having previously ranked first among 47 tertiary general hospitals in the 4th evaluation. This latest result extends their leadership to all evaluated institutions, including general hospitals.

The patient experience evaluation assesses services provided by medical staff, medication and treatment processes, emotional support, and hospital environment, based on direct feedback from patients with inpatient experience. Dongsan Hospital demonstrated strong performance across all categories, receiving high scores in nursing (97.13), physician services (96.09), medication and treatment (96.17), emotional support (94.68), patient safety and hospital environment (97.76), and patient rights protection (96).