Ecovacs launches direct water supply robot vacuum with next-day installation via Coupang

Global robot appliance company Ecovacs has introduced its Robovac T90 Pro Omni robot vacuum, featuring a direct water supply and drainage function, via Coupang's Rocket Install service.

The new service is designed to alleviate installation concerns for customers buying robot vacuums that can automatically connect to water supply and drainage. This addresses a key hurdle for users who might otherwise find the setup process burdensome, aiming to enhance the post-purchase experience.

Ecovacs, headquartered in Suzhou, China, has been expanding its smart cleaning market presence with its 'Deebot' brand. Beyond robot vacuums, the company also offers window cleaning robots and commercial cleaning robots, operating under the brand value of 'Robots for Everyone.'

The direct water supply and drainage feature on the T90 Pro Omni allows users to avoid the manual task of filling water tanks or emptying wastewater. The Rocket Install service ensures professional technicians visit to confirm installation feasibility, complete the setup, and provide basic usage instructions. Customers can select their preferred delivery date within four weeks of purchase, with next-day installation, including weekends, also an option. For those unable to proceed with installation, a free return service is available.

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With the introduction of the Rocket Install service, we aim to reduce the inconvenience customers may experience during delivery and installation, and provide a more convenient user experience. We will continue to strengthen services across all customer touchpoints, including delivery, installation, and consultation, to ensure a satisfactory customer experience from purchase to use.