Energy efficiency business accused of fraud by Victorian authorities

Royal One Pty Ltd, a business offering energy efficiency upgrades, has been suspended from Victoria's government-backed scheme for allegedly engaging in fraudulent activities. The Essential Services Commission (ESC) took action after its fraud taskforce uncovered evidence of doctored photos and falsified customer details submitted by the company.

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The taskforce uses data, tip-offs and other intelligence to identify areas of unusual activity and in this case, uncovered what we allege to be deliberate and fraudulent conduct from Royal One

The Victorian Energy Upgrades (VEU) program is designed to help consumers reduce energy costs through efficiency improvements. Accredited businesses earn certificates for completing upgrades, which they can then sell to energy retailers. However, the ESC alleges that Royal One manipulated photographic evidence and fabricated customer information to improperly claim these certificates.

Gerard Brody, chairperson of the ESC, stated that the taskforce identified "unusual activity" and uncovered "deliberate and fraudulent conduct." The immediate suspension prevented Royal One from generating income through the VEU program. Brody emphasized that the commission's message is clear: "deliberately breaking the rules puts your business at risk."

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Immediately suspending Royal One directly affected their ability to generate income from the VEU program.

Royal One's accreditation under the VEU program expired shortly after its suspension, and the business has not sought renewal. The company has been contacted for comment regarding the allegations.

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The message is clear, deliberately breaking the rules puts your business at risk.