Enugu to host South-East Tax Ombud headquarters

Enugu State will host the South-East Zonal Headquarters of the Office of the Tax Ombud, a development aimed at enhancing taxpayer support services and boosting the region's tax-to-GDP ratio. The designation brings essential services closer to individuals and businesses across the South-East.

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Recognising Enugu State as one of Nigeria’s foremost industrial and commercial hubs, Dr Nwabueze noted that the state occupies a strategic position in the operations of the Office, given its expanding economic activities and significant contribution to revenue generation.

Dr. John Nwabueze, Tax Ombud and Chief Executive, highlighted Enugu's strategic economic importance as a major industrial and commercial hub. He noted that the state's expanding economic activities and significant revenue generation make it a crucial location for the office's operations. The Tax Ombud's office was established to offer "timely, transparent, impartial and amicable mechanisms" for resolving disputes between taxpayers and revenue authorities, addressing common issues like multiple taxation.

Nwabueze emphasized that while tax payment is a civic duty, taxpayers deserve fair and respectful treatment. Effective dispute resolution, he stated, encourages voluntary compliance, reduces friction, and combats public skepticism about taxation. This initiative aligns with President Bola Tinubu's tax reform agenda, which seeks to build a fair, citizen-centered tax system.

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timely, transparent, impartial and amicable mechanisms

The Office of the Tax Ombud has launched a website, a toll-free call center, and a digital case management portal to improve accessibility. These platforms allow taxpayers to lodge complaints, access information, and track case progress in real-time. Governor Peter Mbah of Enugu State affirmed the state's readiness to host the headquarters and provide necessary facilities, recognizing its role in strengthening taxpayer protection and confidence in the tax system.

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While the payment of taxes remains an inalienable civic responsibility, taxpayers equally deserve to be treated fairly, respectfully and in accordance with the law as they fulfil this obligation.