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🇩🇰 Denmark /Technology

EU Commission Orders Meta to Allow Competing AI Assistants on WhatsApp

From Berlingske · () Danish

Translated from Danish, summarized and contextualized by DistantNews.

At a glance

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  • The European Commission has ordered Meta to restore free access to WhatsApp for competing AI assistants.
  • This decision ensures European citizens can choose their preferred AI assistants without Meta making the choice for them.
  • The order comes as part of an ongoing antitrust investigation into Meta's policy of blocking third-party AI access to WhatsApp.

The European Commission has mandated Meta to reinstate unrestricted access to WhatsApp for third-party AI assistants. This directive aims to preserve user choice while the Commission conducts its antitrust investigation into Meta's recent policy changes.

Teresa Ribera, the Commission's leading deputy, stated, "With today's decision, we ensure that citizens across Europe continue to have freedom of choice regarding which AI assistants they wish to use with WhatsApp, without this decision being made on their behalf." The investigation, initiated in December 2025, scrutinizes Meta's move to block access for AI providers other than its own Meta AI.

The Commission's intervention underscores its commitment to maintaining a competitive digital market and preventing dominant platforms from limiting user options. The ongoing probe will determine if Meta's actions constitute an abuse of its dominant market position.

With today's decision, we ensure that citizens across Europe continue to have freedom of choice regarding which AI assistants they wish to use with WhatsApp, without this decision being made on their behalf.

— Teresa RiberaLeading Deputy Chair of the EU Commission, explaining the rationale behind the order to Meta.
DistantNews Editorial

Originally published by Berlingske in Danish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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