FCMB Turns Everyday Banking into Rewards with New Mobile App

First City Monument Bank (FCMB) is enhancing its digital banking services with a significant update to its mobile app, introducing a reward points system designed to convert everyday customer transactions into tangible benefits. This strategic move aims to shift the bank's focus from routine banking to value creation, providing customers with compelling reasons to engage with and remain within FCMB's digital ecosystem.

Oladipo Alabede, Divisional Head of Payments and Solutions, stated that the new features are a direct response to the evolving needs of FCMB's clientele. "At FCMB, we are constantly innovating to meet the evolving needs of our customers," Alabede said. "These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices."

In line with its commitment to financial inclusion, FCMB has streamlined the process for upgrading accounts from Tier 1 to Tier 2, enabling customers to access enhanced services without needing to visit a physical branch. Furthermore, the introduction of instant virtual card requests and activation allows customers to immediately create and utilize secure digital cards for online purchases, adding a layer of convenience and security.

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At FCMB, we are constantly innovating to meet the evolving needs of our customers. These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices.

Adetunji Lamidi, Divisional Head of Personal Banking, emphasized the bank's ongoing digital transformation. "These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform," Lamidi explained. "By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking."

The comprehensive app upgrade underscores FCMB's dedication to innovation, customer-centricity, and digital excellence. The bank positions its mobile app as a versatile, one-stop platform for seamless, rewarding, and future-ready banking experiences.

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These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking.