GS Neotek partners with Sendbird to target next-gen AICC market

GS Neotek is set to make a significant impact on the next-generation AI-based customer center (AICC) market through a strategic partnership with Sendbird, a prominent AI communication company. The collaboration, announced on June 23rd, signals a joint effort to equip businesses with advanced solutions for digital transformation.

The partnership will focus on offering 'full managed services.' This comprehensive approach will encompass the development of customized AI communication models tailored to individual business needs, as well as the provision of essential customer experience (CX) operational infrastructure. By integrating their capabilities, GS Neotek and Sendbird aim to streamline the digital transformation journey for their clients.

GS Neotek brings its expertise in digital transformation solutions, while Sendbird contributes its cutting-edge AI communication technology. Together, they plan to assist companies in building robust AI communication systems and enhancing their customer engagement strategies. This synergy is expected to drive innovation and efficiency in the AICC sector.

The companies believe that by offering integrated services, they can effectively address the evolving demands of the market and support businesses in optimizing their customer interactions. This strategic alliance underscores a commitment to leveraging artificial intelligence to redefine customer service and operational excellence in the digital age.