Guatemala tourism: Tourists cite transport, safety concerns as institute boosts support

Tourists visiting Guatemala frequently cite transportation and safety as their primary concerns, according to a study analyzing over 1.87 million digital mentions from 2022 to April 2026. The report highlights that 38.8% of traveler complaints relate to difficulties moving between destinations, while security and theft issues account for 41.3% of negative conversations.

In response to these findings, Julia Barrera, an advisor for the Guatemalan Tourism Institute's (Inguat) Marketing Directorate, stated that the institution is working with tour operators and public entities to enhance visitor mobility. Inguat's Department of Tourist Assistance operates around the clock, seven days a week, providing real-time information on road conditions and travel alerts. This department also collaborates with agencies like the Ministry of Communications and local traffic police.

Despite these challenges, Guatemala saw an increase in international tourist arrivals in the early months of 2026 compared to the previous year. January saw a 9% growth, followed by 7% in February and 6% in March. Barrera emphasized the role of authorized tour operators in providing structured routes and services. Inguat's strengthened assistance department aims not only to provide information but also to ensure a safer, better-guided, and more informed experience for tourists through its regional offices. The service is available in both Spanish and English.