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🇰🇷 South Korea /Culture & Society

Gyeonggi Province launches one-stop portal for immigrants

From Hankyoreh · () Korean

Translated from Korean, summarized and contextualized by DistantNews.

At a glance

News Named sources New plan
  • Gyeonggi Province in South Korea has launched a new online portal to serve its growing migrant population.
  • The Gyeonggi Migrant Portal consolidates scattered resources on immigration, employment, education, healthcare, and social welfare into a single platform.
  • The portal features multilingual support, an AI chatbot, and community forums to help migrants access information and connect with each other.

Gyeonggi Province is set to launch the Gyeonggi Migrant Portal on Wednesday, a new centralized online platform designed to provide essential information and support services for the region's migrant residents. This initiative aims to streamline access to resources that were previously dispersed across various government agencies and websites.

The portal will offer a comprehensive range of information covering immigration, employment, education, healthcare, and social welfare. Recognizing the diverse linguistic needs of its users, the platform incorporates multilingual translation capabilities and an artificial intelligence-powered chatbot. These features are intended to help individuals who are not proficient in Korean navigate the system and find the information they require more easily.

The platform was created to help migrants who face language and information barriers quickly and easily find the services they need.

— Yoon Hyeon-ok, Head of Gyeonggi Province’s Migrant Social Policy DivisionExplaining the purpose and intended benefit of the new portal.

Developed after an announcement earlier this year and following a period of pilot testing, the service officially rolls out after system reviews. According to the provincial government, the portal addresses frequently asked questions regarding visa status, labor issues, and daily life in South Korea. The generative AI chatbot allows users to pose questions and receive relevant responses, with automatic translation integrated for broader accessibility.

Beyond informational resources, the platform includes community features designed to foster connection among migrants. Users can share local information, recommendations for services like hospitals and educational resources, and news about community events through regional discussion boards. A location-based service will also provide tailored information relevant to users' immediate neighborhoods. Gyeonggi Province plans to continuously improve the portal based on user feedback to better support migrants settling into their communities.

We will continue improving the platform by incorporating feedback from users so it can better support migrants as they settle into their communities.

— Yoon Hyeon-ok, Head of Gyeonggi Province’s Migrant Social Policy DivisionOutlining the future development plans for the portal.
DistantNews Editorial

Originally published by Hankyoreh in Korean. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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