Hajj Ministry launches service for qualifying external agents and finalizing contracts for next Umrah Season

Saudi Arabia continues its ambitious digital transformation journey, with the Ministry of Hajj and Umrah at the forefront of enhancing the pilgrim experience. The recent launch of a service for qualifying external agents and finalizing contracts for the 1448 AH Umrah season via the Masar Nusuk platform marks a significant step towards full automation in the Hajj and Umrah sector.

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This is part of a digital ecosystem aimed at automating contracting procedures, enhancing operational efficiency, and strengthening the readiness of the Umrah system for the upcoming season.

This move aligns with the Kingdom's Vision 2030, which emphasizes leveraging technology to improve services and streamline processes. By adopting a standardized electronic contract model with digital verification through QR codes, the ministry is not only increasing efficiency but also ensuring transparency and security in contracting procedures. The inclusion of domestic service providers—covering accommodation, transportation, and catering—further integrates the ecosystem, offering a comprehensive package for Umrah organizers.

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The ministry explained that the new service enables full automation of all contracting stages and adopts a standardized electronic contract model, with digital verification via a quick response (QR) code on the Nusuk platform.

From a Saudi perspective, these technological advancements are crucial for managing the logistics of millions of pilgrims and ensuring a smooth, spiritual journey. The early opening of visa applications and permit issuance through the Nusuk app demonstrates a commitment to proactive planning and a focus on the comfort and convenience of visitors. This digital ecosystem is designed to strengthen the operational readiness of the Umrah system, reinforcing Saudi Arabia's role as the custodian of the holy sites and a facilitator of religious tourism.

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These steps are part of its efforts to enhance the pilgrim experience, improve service quality, and strengthen digital and operational integration across the Umrah ecosystem.