Heungkuk Fire Insurance Launches 'Healing Education' for Stressed Customer Service Staff

Heungkuk Fire Insurance has launched a "mindset program" for employees in its consumer protection department, aiming to alleviate stress and enhance resilience. This initiative addresses the growing societal concern over the mental health toll on service industry workers, particularly those facing abusive or malicious customer complaints.

The program is designed for employees in roles with high emotional labor demands, such as those in customer service. The company recognizes that as living costs rise, customers are becoming more sensitive, leading to an increase in demanding complaints. Heungkuk Fire Insurance believes that by proactively preventing employee burnout and supporting their emotional well-being, they can improve the quality of customer service and enhance their competitive edge.

Held at "Moment Hannam," a specialized training facility in Seoul, the program included various healing activities. Participants engaged in "Fun Yoga" and "Mindfulness Meditation" to relax their bodies and minds. They also experienced auditory therapy through a "Handpan Healing Sound Class," which was met with positive feedback.

A representative from Heungkuk Fire Insurance's consumer protection division stated that the training goes beyond a one-time stress relief event. They expect it to empower employees with self-management skills, ultimately leading to deeper customer communication. The company plans to continue investing in its employees' capabilities and mindset to ensure complete sales and protect customer rights.

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This training is more than just a one-time event for stress relief; it will serve as an opportunity for employees to learn how to manage their minds and increase the density of communication with customers. We will continue to invest in strengthening the capabilities and mindset of our internal employees for complete sales and the protection of consumer rights.