Homeplus Supermarkets Temporarily Close, Sparking Customer Confusion Over Points and Refunds

Homeplus's sudden temporary closure of all its large supermarket stores has left customers in a state of confusion, particularly concerning their accumulated loyalty points and refunds for cultural center classes. The lack of clear and timely communication from the company has exacerbated the situation.

While Homeplus Express convenience stores continue to operate normally and allow the use of My Homeplus points, customers are unable to use these points at the shuttered supermarkets. The company has yet to issue specific guidelines on how to use, extend the validity of, or refund these points for the large stores. This creates a significant inconvenience for shoppers who rely on these points for purchases.

The situation is equally chaotic for participants in Homeplus's cultural center classes. Although the company has posted information on its website regarding temporary class suspensions and refund procedures, the process is proving difficult in practice. Customers who registered online are instructed to visit cultural center desks or call for refunds, but many report being unable to reach the centers by phone and face challenges visiting in person due to the store closures. The details regarding refund processing times, calculation of remaining course fees, and reimbursement of material costs remain unclear, leaving students unsure whether to wait for classes to resume or to seek a refund.

“

We have not yet received any instructions regarding the use of points.