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Hsinchu City to Revamp App After User Complaints

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

News Named sources Context piece
  • Hsinchu City's 'Hsinchu Pass' app has been criticized for providing a fragmented and inconvenient user experience.
  • City Councilor Lin Yen-fu noted that event information often redirects users to official websites or social media, requiring them to search extensively.
  • The city's Digital Development Department plans to revise the app's guidelines to ensure event information is presented in a unified, easily accessible format.

Hsinchu City's 'Hsinchu Pass' mobile application, launched in August last year, is facing criticism for delivering a disjointed and user-unfriendly digital experience. City Councilor Lin Yen-fu pointed out that the app frequently directs users to departmental websites or official Facebook pages for event details, forcing citizens to sift through numerous posts and announcements to find basic information like times, locations, and content.

Lin argued that the app lacks clear organization for events, functioning more as a news release platform than a helpful resource. He cited the example of the recent Children's Play Festival, where information was scattered across 11 Facebook posts from the Hsinchu City Cultural Bureau, making it akin to searching for a needle in a haystack.

The APP makes people feel a fragmented and inconvenient digital experience.

— Lin Yen-fuCity Councilor Lin Yen-fu criticizing the 'Hsinchu Pass' app's usability.

In response, the city's Digital Development Department has developed 'Hsinchu Pass Exploration Hsinchu Upload Guidelines.' These new rules mandate that website links for uploaded events must direct users to a dedicated event website or a static webpage with integrated information. The department has also created tools for generating such pages and provided training to various bureaus to ensure a standardized format for event details, including essential information on transportation and parking, aiming for a 'one-stop' presentation.

The information is scattered across 11 Facebook posts from the 'Hsinchu City Cultural Bureau,' like searching for a needle in a haystack, which is very inconvenient for the public.

— Lin Yen-fuCity Councilor Lin Yen-fu illustrating the difficulty of finding event information on the app.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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