IBEDC recovers excess electricity units after system glitch

The Ibadan Electricity Distribution Company (IBEDC) has initiated the recovery of excess electricity units erroneously credited to some customers. This correction follows an internal system glitch that mistakenly applied an old tariff between April and June 2026.

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Between April and June 2026, an internal system glitch mistakenly applied the old tariff to some customer accounts. This caused affected customers to receive more units than they had actually paid for.

The error resulted in affected customers receiving more electricity units than they had paid for. IBEDC explained that this is why some customers have recently observed fewer units than expected during vending. The company is now adjusting these excess units from the affected accounts to rectify the situation.

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We are now correcting this error by adjusting the excess units previously credited to affected accounts.

IBEDC stressed that the Band A tariff has not changed, with customers still billed at N209.50 per unit, including VAT. The company has provided a customer service line for individuals who wish to verify if their accounts were affected, requesting their meter number, name, and phone number.

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This correction is why some customers have noticed fewer units than expected in recent vending.

"We sincerely regret the inconvenience caused by this system glitch and appreciate your understanding as we resolve the issue," IBEDC stated, seeking customer cooperation during the correction process.

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We sincerely regret the inconvenience caused by this system glitch and appreciate your understanding as we resolve the issue.