Kazakhstan climbs global eGov ranking: what to expect from AI-powered public services

Kazakhstan is making significant strides in digital governance, evidenced by its rise to 24th place in the UN's E-Government Development Index, a jump from 29th. The country also ranks among the top 10 globally for its online services and leads all Commonwealth of Independent States (CIS) countries in this area. These achievements highlight Kazakhstan's commitment to modernizing public services.

The eGov mobile application serves as a central hub for citizens, offering approximately 1,300 services and providing access to 40 digital documents. The platform boasts impressive user engagement, with around 7 million people utilizing its services monthly. For entrepreneurs, the eGov Business portal offers 35 services, attracting about 90,000 users. The issuance of electronic digital signatures is also robust, with 26 million issued in 2025 alone.

Kazakhstan is now entering a new phase of digital transformation by integrating artificial intelligence into its public services. Dmitriy Mun, CEO of Q.AI, stated that eGov AI has already served 850,000 users and processed over 2 million requests. AI is currently deployed in 16 government agencies, handling more than 1.2 million citizen requests. Specialized AI services are also expanding, including online notarial acts, legal consultations, and a pilot AI therapist program in clinics.

Further bolstering its AI capabilities, Kazakhstan is developing its own language models like KAZLLM, Sherkala, and AlemLLM. The nation is also enhancing its computing infrastructure with the Alem.Cloud supercomputer, which ranks among the world's top 500. This focus on AI extends to education, with over 1 million citizens, including students and teachers, receiving AI training, signaling a nationwide push towards digital literacy and advanced technological adoption.

“

The next step is the transition from traditional digital services to interaction with the state through artificial intelligence