Korean Artistry Closes Abruptly in Taipei, Over 93 Complaints Filed Exceeding NT$5 Million

Korean Artistry, a wedding photography service, has unexpectedly ceased operations, triggering a wave of consumer complaints in Taipei. As of the afternoon of August 11th, the Taipei Department of Legal Affairs had received 93 complaints from affected consumers. The total value of unfulfilled services and claimed refunds amounts to over NT$5 million.

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As of this (11th) afternoon at 3 p.m., the Taipei City Government has received 93 complaints related to the company.

Consumers have reported issues with various services, including clothing rentals, photography sessions, makeup, and hairstyling. Some customers also paid for image and physical product delivery, as well as additional custom packages. The amounts claimed range from booking deposits of NT$1,600 to high-end wedding packages and add-ons exceeding NT$260,000.

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The total amount of paid and claimed refund amounts in the current complaints exceeds NT$5 million.

Authorities suspect fraudulent activity and have alerted the Taipei Department of Commerce to investigate the company's operational status. The Taipei Police Department's Criminal Investigation Division has also been engaged to look into potential criminal charges. Business registration records indicate that the company operates under two entities: Yi Han Co., Ltd. and Jia Hao International Co., Ltd., both reportedly managed by a person surnamed Zheng.

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The company is suspected of malicious bankruptcy, and whether it involves criminal offenses such as fraud is under investigation.

The Department of Legal Affairs is evaluating the situation and will decide whether to request assistance from consumer protection groups, such as the Consumer Foundation and the Taiwan Consumer Association, to help affected consumers file a group lawsuit. This decision will depend on the outcome of the Department of Commerce's investigation and the company's response.

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We will further assess whether to ask the two excellent consumer protection groups, the Consumer Foundation and the Taiwan Consumer Association, to assist affected consumers in filing a group lawsuit.