Kyrgyzstan President: Local Officials Must Solve Citizen Problems Without Complaints

Kyrgyzstan's President Sadyr Japarov has asserted that the primary duty of public service is to address citizens' issues promptly and effectively at the local level, preventing the need for escalation to central government bodies.

During a nationwide meeting with government officials, law enforcement representatives, and mayors of Bishkek and Osh, Japarov stressed that a wide range of problems, from infrastructure to land disputes, fall within the purview of local administrations. He noted that many of these issues, which citizens often bring to higher authorities, could and should be resolved by aiyl okmotu and local administrations.

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People’s problems should not be solved through complaints

However, the president observed that these problems frequently remain unresolved for extended periods, sometimes years. He criticized the tendency for citizens to have to "knock on every door of government offices" or rely on complaints and social media to find solutions. Japarov called for public officials to proactively identify and resolve issues without delay.

Recounting recent visits to the Osh and Naryn regions, Japarov stated that 80 to 90 percent of the concerns raised by local residents could have been handled at the local level. These included issues related to drinking water, irrigation, road conditions, land relations, street lighting, municipal services, and social infrastructure. He pointed out that many of these problems have persisted for months, years, or even decades, highlighting a systemic failure in local governance and inter-agency responsibility.

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These include issues of drinking water supply, irrigation, the condition of internal roads, land relations, street lighting, municipal services, social infrastructure, and other problems falling within the purview of the local authorities. Moreover, most of them did not arise today. Many remain unresolved for months, years, and in some cases, decades