Kyrgyzstan sees 39% rise in health ministry complaints

Kyrgyzstan's Ministry of Health has seen a significant surge in citizen complaints, receiving 3,710 appeals in the first half of 2026. This marks a substantial increase of 1,465 appeals, or 39.4%, compared to the same period in 2025. On average, the ministry processed between 33 and 34 appeals daily.

The capital city, Bishkek, generated the highest number of complaints, with approximately 1,700 appeals. Other regions with a notable volume of concerns include Chuy (572), Jalal-Abad (342), Osh (326), and Issyk-Kul (263).

The primary concerns voiced by citizens revolved around access to hemodialysis and prosthetic implants. Residents also sought information regarding their digital health profiles. Beyond these medical services, a significant portion of appeals addressed the conduct of medical personnel (270 cases), access to subsidized medications (252 cases), and educational matters related to healthcare (249 cases).

Further issues raised included requests for document verification (162 cases), applications for financial assistance for treatment abroad (82 cases), and concerns about the performance of emergency medical services (54 cases). The ministry also processed 42 appeals related to licensing matters.

In response to the growing volume and nature of these appeals, the Ministry of Health stated its commitment to addressing them promptly and effectively. "We pay special attention to the timely and high-quality consideration of appeals, as well as the analysis of the most frequently raised issues for the adoption of appropriate measures," the ministry noted. This indicates a focus on not only resolving individual complaints but also identifying systemic issues within the healthcare sector.

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We pay special attention to the timely and high-quality consideration of appeals, as well as the analysis of the most frequently raised issues for the adoption of appropriate measures.