Kyung Hee Cyber University First in Korea to Launch AI Voice Chatbot for 24/7 Multilingual Support

Kyung Hee Cyber University is pioneering a new era of student support in South Korea by introducing an AI-powered voice chatbot, marking the first such implementation by a university in the country. This advanced system, built on a large language model (LLM), will provide 24-hour multilingual consultation services, significantly enhancing the university's digital support infrastructure.

The AI Call Bot represents a major upgrade from the university's previous AI chatbot. While the existing chatbot offered text-based support via the website, the new system incorporates voice recognition and natural language processing, allowing for more dynamic and human-like conversations. This move is part of the university's broader strategy to create a smart, student-centered counseling system, supported by the Ministry of Education's initiative for distance learning innovation.

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Last year, we established a digital counseling environment where students could receive consultations anytime through the AI chatbot. This AI Call Bot goes a step further, implementing a generative AI-based counseling service that converses naturally with people.

Developed in collaboration with AI specialist company MindLogic, the AI Call Bot is designed to understand user intent and context, providing tailored information on admissions, scholarships, academic programs, and more. It remembers previous parts of the conversation, ensuring a coherent and helpful interaction. The service will initially support eight languages, including Korean, English, Japanese, Chinese, and Vietnamese, making it accessible to prospective students worldwide.

Kyung Hee Cyber University plans to continuously update the AI Call Bot with official admissions and academic data to ensure accuracy and relevance. By analyzing consultation data, the university aims to refine the AI's responses and improve the overall quality of service. This initiative underscores the university's commitment to leveraging AI for educational innovation and providing an exceptional support experience for its students.

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We will continuously improve the accuracy and quality of AI responses based on user feedback and consultation data, providing a satisfactory counseling experience from the first moment users encounter Kyung Hee Cyber University.