Lagos customers urged to report electricity issues to LASERC

Electricity consumers in Lagos State are now required to escalate any unresolved power complaints to the Lagos State Electricity Regulatory Commission (LASERC) after first reporting them to their respective distribution companies. This directive comes as Lagos, along with 14 other states, fully regulates its electricity market, shifting oversight away from the Nigerian Electricity Regulatory Commission (NERC).

NERC has stated that it will no longer address complaints from these self-regulating states, instructing residents to engage directly with their state-level regulators. This change aims to streamline the complaint process and empower state commissions like LASERC to manage local electricity issues more effectively.

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We want electricity consumers in Lagos to be aware that anything related to their electricity issues, after reporting to their DisCos, should be escalated to LASERC; by God’s grace, it will be resolved.

The commission's call for escalation follows the successful resolution of a year-long electricity crisis that plagued the Goshen Beach Estate in Lekki Phase I. Residents of the estate expressed their gratitude to LASERC, specifically commending Managing Director Temitope George for a prompt intervention that restored stable electricity supply by connecting the community to the direct Jazz 38 feeder line.

Residents had battled severe power problems for approximately one year, despite their own efforts and financial contributions. Their appreciation, detailed in a letter to LASERC, highlighted the commission's decisive engagement with Eko Electricity Distribution Company as crucial to resolving the prolonged challenge. This intervention underscores LASERC's commitment to improving electricity service delivery and consumer protection across Lagos.

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We write on behalf of the residents of Goshen Beach Estate to sincerely appreciate your personal intervention in resolving our intractable power problems, which lasted about a year. We have now been connected to the direct line from the Jazz 38 Feeder.