LASTMA unveils free hotline for traffic complaints, emergencies

The Lagos State Traffic Management Authority (LASTMA) has introduced a new toll-free hotline, 3367, designed to enhance emergency response and streamline traffic management across the state. This accessible communication channel replaces the former long-service code, enabling residents to report traffic-related incidents without charge. Available to subscribers on MTN, 9mobile, and Glo networks, the hotline allows road users to report issues such as vehicle breakdowns, road crashes, disabled articulated vehicles, stranded tankers, and other emergencies requiring urgent intervention. Additionally, the platform serves as a tool for the public to report on the conduct, professionalism, and operational activities of LASTMA personnel, fostering transparency and accountability. LASTMA General Manager, Olalekan Bakare-Oki, described the initiative as a significant step toward improving road safety and leveraging technology for better traffic management. He stated that the hotline reflects the agency’s commitment to a responsive, technology-driven, and citizen-centered system. Callers can communicate with operators in English, Yoruba, or Pidgin English, promoting wider participation and overcoming language barriers. Bakare-Oki assured residents that all reports submitted through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units. He urged the public to utilize the hotline to bolster road safety, improve accountability, and contribute to building a safer and more efficient transportation system in Lagos.

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The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State.