Ligue 1+ subscribers enraged by technical glitch preventing match viewing
Translated from French, summarized and contextualized by DistantNews.
At a glance
News
Named sources
Outcome reported
- Many Ligue 1+ subscribers were unable to watch the Champions Trophy match between Lens and PSG due to a technical glitch.
- The streaming platform experienced connection issues, displaying an error message and frustrating users who had paid for the service.
- Ligue 1+ apologized for the disruption, stating the problem was beyond their control and that they were working to resolve it.
Subscribers to the Ligue 1+ streaming platform expressed significant anger and frustration Sunday evening after being unable to watch the Champions Trophy match between Lens and Paris SG due to a widespread technical failure.
Oops! An error has occurred
Reports from users described the experience as "catastrophic" and "disgusting," with many vowing to cancel their subscriptions. The platform displayed an "Oops! An error has occurred" message when users attempted to log in with their credentials, rendering the service inaccessible just as the season's first major Ligue 1 clash was set to begin.
A technical problem beyond our control prevents some of our users from accessing Ligue 1+. We are making every effort to correct it as soon as possible. Thank you for your understanding.
Ligue 1+, in response to a flood of complaints on social media, issued an apology acknowledging a "technical problem beyond our control" that prevented some users from accessing the stream. The platform assured users that efforts were underway to resolve the issue as quickly as possible and later announced that the system was back online, apologizing again for the inconvenience.
The problem is being resolved, you can reconnect. Please excuse us for the inconvenience caused.
However, the restoration of service did not immediately satisfy all users. Some reported that even after the announcement, they were still unable to connect. The root cause was identified as an issue with the identification process on the Ligue 1+ homepage, accessible via the app or website. The delay in resolving the problem for all subscribers led to continued expressions of disbelief and anger online, with some users posting sarcastic comments about the match nearing its end before they could even log in.
Chill, take your time, the match is almost over.
DistantNews Editorial
Originally published by Le Figaro in French. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.
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